Reference

Terms That Govern Your jabaji Account

These terms set out what you agree to when you open and use a jabaji account — from how deposits via bKash, Nagad, and Rocket are handled to how disputes are resolved.

Account eligibility rulesbKash, Nagad, Rocket wallet termsDispute and closure processRegion-dependent accessAccount security obligations

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What These Terms Actually Cover

jabaji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on jabaji, you confirm that you meet the eligibility requirements for your region and that you accept these terms in full. We may update these terms at any time; continued use of your account after a change is posted means you accept

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the revised version. Your account is personal and non-transferable — sharing login credentials or operating multiple accounts is a breach of these terms and may result in account suspension. Deposits made through bKash, Nagad, or Rocket are credited to your account wallet once the transfer is
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confirmed on our end; reversal requests follow the process set out in the payment section of these terms. Withdrawals are subject to identity verification — we will ask you to confirm your wallet ownership before releasing funds, which is standard practice for any account holding real-money
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balances. Any funds remaining in a dormant account may be subject to an inactivity review after a period defined in our account policy. If you believe a transaction on your account is incorrect, contact our support team within the window stated in the disputes clause. These
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terms are governed by the laws of the jurisdiction applicable to your eligible region, and nothing here overrides your local statutory rights.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

Account Security and Your Rights Under These Terms

We take the obligations in these terms seriously on our side too. Here is how we handle the areas that matter most to your account.

Account Security

Your account is protected by password and OTP verification on login. If you suspect unauthorised access, use the account lock option in settings and contact support immediately — we can freeze the account while we investigate.

Data Handling

We collect only the information needed to operate your account and verify your identity for withdrawals. We do not sell your personal data. Retention periods follow the requirements of applicable law in your eligible region.

Requesting Changes

You can request a correction to your account details or ask us to close your account at any time by contacting support. Closure requests are processed after any pending withdrawal is settled and your wallet balance is returned.

Dispute Resolution

If you disagree with a transaction outcome or an account decision, raise it with support first. We will review the record and respond with our finding. If the matter remains unresolved, the escalation path is set out in the disputes clause of these terms.

REACH OUR TEAM

How to Contact Us About These Terms

If any clause in these terms is unclear, or if you need to raise a dispute about your account or a transaction, our support team is the right starting point. Reach us through the channels below and include your registered account details so we can locate your record quickly.

Live Chat Open the chat widget from your account dashboard. Describe your terms query or transaction dispute and a support agent will respond directly — no need to send a separate email.

Email Support Send your query to our support address with your account ID and the relevant transaction reference. We aim to respond to terms and dispute queries within one business day.

Help Centre Our Help Centre carries the current version of these terms alongside answers to common account questions — useful if you want to check a specific clause before contacting us.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to anyone who opens or uses a jabaji account. Access is subject to your local law and eligible region — if online gaming is restricted where you are, these terms do not override that restriction.

We post the updated version on this page and note the revision date. Continuing to use your account after that date means you accept the changes. If you disagree, you can close your account before the changes take effect.

No. Each person may hold one account only. Duplicate accounts are a breach of these terms and may result in both accounts being suspended and any balance being held pending review.

Before we release a withdrawal to your bKash, Nagad, or Rocket wallet, we confirm that the wallet number matches the one registered on your account. This step protects your funds from being sent to the wrong destination.

Contact support as soon as possible with your account ID and the transaction reference. We will pull the record and investigate. Raising it promptly gives us the best chance of resolving it in your favour.

Send a closure or data request through live chat or email support. We will process it once any open withdrawal is settled. Data requests are handled in line with the retention rules applicable to your eligible region.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your jabaji Account

Account Security and Your Rights Under These Terms

Account Security

Data Handling

Requesting Changes

Dispute Resolution

How to Contact Us About These Terms

Common Questions About These Terms

01 Who do these terms apply to?

02 What happens if jabaji updates these terms?

03 Can I have more than one account?

04 How does identity verification work for withdrawals?

05 What should I do if I spot a transaction I do not recognise?

06 How do I close my account or request my data?

Terms & Conditions

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