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Our Legal Terms, Your Account Rights

jabaji operates under terms designed to keep your account secure and your transactions clear. Access to our platform depends on your local law and eligible regions — read these terms before you deposit via bKash, Nagad, or Rocket.

Account TermsEligibility by RegionPayment PolicyPrivacy CommitmentContact Rights
jabaji Our Legal Terms, Your Account Rights
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Data Handling

We collect only what is needed to run your account — your contact details, wallet identifiers like your bKash or Nagad number, and transaction history. We do not sell this data to third parties.

Cookie Policy

We use cookies to keep your session active across mobile and desktop. You can manage cookie preferences in your browser settings. Disabling them may affect account login continuity.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you notice unusual activity, contact support immediately through live chat or email.

Data Requests and Retention

You can request a copy of your account data or ask us to delete it by contacting support. We retain transaction records for the period required under applicable financial regulations.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

Live Chat Reach our support team directly through the chat window in your account dashboard. Available for account, payment, and policy questions including bKash and Nagad transaction disputes.
Email Support Send detailed legal or account queries to our support address listed in your account settings. We respond to policy and eligibility questions through this channel.
Account Help Centre Our help centre covers account terms, wallet rules, and regional eligibility. Check there first for answers about Rocket payments, account closure, and data requests.

Common Questions About Our Legal Terms

These are the questions we hear most often about account rights, data, and eligibility. If your question is not here, reach us through live chat or the help centre.

Access depends on your local law and the regions we currently support. Check current eligibility in your account settings or contact support before depositing via bKash or Nagad.

Contact our support team by email or live chat with your account details. We will process your data request and respond within the timeframe required by applicable regulations.

Any balance in your account wallet is subject to our withdrawal process. You can request a Rocket, Nagad, or bKash withdrawal before closure is finalised, subject to verification.

We send a notice to the contact method registered on your account before changes take effect. Continuing to use the platform after that period means you accept the updated terms.

Raise a dispute through live chat or email support with your transaction reference. We review bKash, Nagad, and Rocket payment records and respond with findings through your account.

We retain account and transaction data for the period required under applicable financial and regulatory rules. After that period, data is deleted or anonymised per our retention policy.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.